About the Role
Provide Exceptional Customer Support:
Respond promptly to customer inquiries through various channels, including email, phone, and live chat.
Assist customers in navigating our products and resolve issues with a positive and solution-oriented approach.
Order Processing and Tracking:
Process customer orders, ensuring accuracy and timely delivery.
Track and monitor order shipments, providing customers with real-time updates.
Product Knowledge:
Develop a deep understanding of Velociraptor's product range to effectively assist customers in product selection and troubleshooting.
Handle Returns and Warranty Claims:
Process returns and warranty claims efficiently, ensuring customer satisfaction.
Collaborate with Other Teams:
Collaborate with the sales and technical support teams to address customer inquiries comprehensively.
Requirements
Qualifications:
High school diploma or equivalent; college degree preferred.
Proven experience in customer service or a related field.
Strong communication skills in English, both written and verbal.
Skills and Competencies:
Excellent interpersonal skills and a customer-focused mindset.
Ability to multitask and prioritize in a fast-paced environment.
Problem-solving skills and the ability to handle challenging situations.
Proficiency in using customer service software and Microsoft Office.
About the Company
Velociraptor, a leading brand in outdoor technology, is dedicated to providing high-quality outdoor tech gear, including e-motor ebikes, escooters, and more. As experts and explorers in the field of outdoor technology, we are committed to serving global outdoor enthusiasts. Join our team as a Customer Service Representative and be a part of our mission to enhance the outdoor experience for enthusiasts worldwide.
WHAT WE OFFER
Competitive Compensation:
Enjoy a competitive salary with opportunities for performance-based incentives.
Training and Development:
Receive comprehensive training on Velociraptor products and ongoing professional development opportunities.
Dynamic Work Environment:
Join a dynamic and collaborative team dedicated to pushing the boundaries of outdoor technology.
Employee Discounts:
Benefit from exclusive discounts on Velociraptor products.
Opportunities for Advancement:
Grow your career with a rapidly expanding company and explore opportunities for advancement.