Complaint Policy

At Velociraptor , we are committed to providing exceptional products and services to our valued customers. However, we understand that issues may arise from time to time. We have established a comprehensive complaint policy to address any concerns you may have regarding our e-bikes, e-scooters, and other outdoor transportation devices.

1. Complaint Submission: If you encounter any issues with our products or services, please reach out to our dedicated Customer Support Team at hainanvelociraptor@gmail.com or call our helpline .You can also visit our physical store for in-person assistance.

2. Prompt Resolution: We value your feedback and aim to resolve your complaint promptly. Our team will acknowledge your complaint within [timeframe] of receipt and work diligently to address the issue as quickly as possible.

3. Investigation: Upon receiving your complaint, our team will conduct a thorough investigation to understand the nature of the issue. We may request additional information or evidence to assist us in this process.

4. Communication: Throughout the complaint resolution process, we will keep you informed of the progress and any steps we are taking to address your concerns. Open communication is essential to ensuring a satisfactory resolution.

5. Fair Treatment: At Velociraptor , we treat all complaints fairly and impartially. We will strive to reach a resolution that is in line with our commitment to providing high-quality products and services.

6. Resolution Options: Based on the nature of the complaint, we will offer suitable resolution options, which may include product replacement, repair, refund, or other appropriate measures.

7. Feedback and Improvement: Your feedback is invaluable to us. After the resolution, we encourage you to provide feedback on your experience with our complaint handling process. This helps us improve our services and prevent similar issues in the future.

Velociraptor Technology is dedicated to maintaining your trust and ensuring your satisfaction. If you have any questions about our complaint policy or need assistance, please don't hesitate to contact our Customer Support Team.

Sincerely,

Velociraptor Technology LLC

Email：hainanvelociraptor@gmail.com

Phone: +44 7361737238

Website:www.velociraptorttech.com